Warranty Information
TERMS AND CONDITIONS –
Please note that these Terms are an agreement between yourself and our brand. Do read these terms carefully.
If there is any inconsistency between these Terms and any other communication or notice, then these Terms will prevail.
Kindly note that we also reserve the right to revise and update these Terms so as to ensure they reflect accurately and remain up-to-date.
STORE RETURNS POLICY
All of our products are guaranteed for a period of 1 year from the date of purchase.
Following the retailer’s standard return period, if there is a defect due to faulty materials or workmanship, the retailer from whom you purchased our product may only replace with the same OR a similar model – upon production of your proof of purchase.
What counts as proof of purchase?
– A physical store receipt
– An email invoice of your confirmation order (for online purchases)
– A copy of your bank statement highlighting the purchase
4GAMERS recognises that methods of purchase may vary – i.e. in-store, online, etc. However the relevant proof of purchase will only be accepted by the stores, provided it clearly shows the date of purchase to prove its validity.
4GAMERS does not honour ANY Extended Warranty or Additional Cover purchased through a Retail store and so in cases where a consumer has paid for additional guarantee by the store, it will be solely up to the store to provide a resolution to the issue.
Kindly note: this policy strictly refers to the replacing of products in-store, for both standard purchases as well as any purchases of which additional cover was paid for in-store.
Please check your retailers return policy online, for additional information.
MANUFACTURERS WARRANTY
All 4GAMERS products come with a 12 month manufacturer’s guarantee. However this does not cover faults that have occurred as a result of accidental loss or damage.
On occasion, it is in our understanding that when products are returned to store, members of staff may test the returned product in order to better understand the reported issue.
If a fault is deemed to have occurred as a result of a manufacturing fault, then the customer will be able to obtain a replacement product from the store where the product was purchased. If the product is no longer in stock, you may be offered a different model of a similar value in order to resolve the issue.
If the fault is the result of wear and tear, then we cannot replace as wear and tear does is not covered under the guarantee.
The manufacturers warranty, is valid for 12 months from the day of purchase and must be proved via a valid proof of purchase, upon request.
If ownership of the product has surpassed the 12 months period, or the customer is unable to provide a valid document on proof of purchase, it is unlikely that we can resolve the issue.
Whilst all products come with a year’s guarantee, 4GAMERS reserves the right to replace products in scenarios where the store being the first-point of contact, have been unable to provide a resolution.
This does not however, extend to products purchased second-hand and via 3rd party online vendors, i.e. EBAY, AMAZON or others alike.
Please refer to the appropriate seller/vendor with regards to their own return policy and procedures.
Also note that in situations where the manufacturer – being 4GAMERS have agreed to issue a replacement, stores would be unable to intervene afterwards as the situation would be deemed resolved and passed onto the manufacturers.
EBAY/MARKETPLACE PURCHASES
If you have purchased a 4GAMERS product via a reseller on EBAY or Facebook Marketplace and are experiencing an issue with the product, this must be taken up with the reseller directly.
EBAY and Facebook marketplace resellers, are not verified resellers of 4GAMERS and therefore, we cannot determine whether the product was faulty on purchase.
The manufacturers warranty is only valid, up to 12 months from the date of purchase, on products purchased from verified retailers and distributors.
And as the evidence of purchase serves as a binding contract between the buyer and the vendor as the reseller, it is the reseller who must provide a resolution.
PART REPLACEMENTS
Currently, we do not have the facilities for customers to purchase spare parts for their accessories. Please contact our team via LIVE CHAT or email, if you have any questions regarding spare parts.
DISCONTINUED PRODUCTS
If you are experiencing an issue with a discontinued/legacy product, please speak with our agents via the LIVE CHAT or email, who will be able to advise on the resolution that we can offer.
For any products that have surpassed the 12 month guarantee period, these would no longer be covered by the Manufacturer’s Warranty and therefore, it is unlikely that we would be able to help in these circumstances.