SX-C10X Charging Issue

If you’re experiencing an issue with your SX-C10X charging battery pack and you’ve found the batteries getting too hot upon charging or you're having an issue with the LEDs never turning green or holding any charge, it’s likely because the batteries have been paced into their charging box incorrectly.

The right way in is inserting the SX-C10X batteries as per below, with the brand name reading downwards as opposed to upwards.

You’ll also be able to confirm this is correct, because in the charging box itself, compartments 1 and 2 (shown below) also have the ‘-’ and ‘+’ symbols to guide you when slotting them in and so they should match the symbols on the batteries themselves upon slotting them back into the box.

The right way in inserting the batteries into the controllers is shown below:

It’s a common mistake to try and slot the battery in with the branding facing outwards – however this is incorrect. You will see the ‘-’ and ‘+’ symbols to guide you when slotting them in. And once this matches, the battery should be reflecting the image above. You’ll note that inserting the battery any other way will hinder the controller from powering on.

To prevent any further issues with regards to the batteries getting too hot, please make sure you’re using the XBOX console itself to charge the battery unit as per the product manual and of course ensure to unplug the USB charging cable from the console after the battery LEDs turn solid green to signal full charge.

We hope this Support Article helps!