PlayStation – Headset Support

There is nothing more frustrating when you are ready to game and you experience technical issues. If you have tested your STEALTH Headset to ensure that it is working correctly, please follow the below instructions to ensure the settings are correct.

Firstly, ensure your headset has been fully inserted into the controller and double-check the mic’s not been muted via the volume control switch found on the cable.

PS5 Setup

From the PS5 main screen, head into settings on the top right hand side of the screen.

Next, scroll down the list and click sound.

Within the sound menu > microphone > input device should read controller headset.

Microphone status when logged in should read ON

Microphone Status when starting Chat or Broadcast > Don’t Change

Then head into the adjust microphone level section and follow the instructions on the screen to calibrate your mic.

You should be able to see activity on the detection bar as soon as you speak clearly into the mic. Make sure your voice is registering somewhere within the ‘good’ range. If it’s not, then try to increase your microphone level on the bar beneath. Increase it until your voice is clear and bouncing within the ‘good’ range.

Next, go down to audio output on the sound menu.

Output device should say the same controller headset.

The ‘Switch Output Device Automatically’ slider should stay active.

Then below this section of the screen, you should see headphones

Output to Headphones > All Audio

Then go down to volume on the sound menu. Then headphones > move the slider to anywhere between the middle or beyond (depending on your preference). Once all this is complete, the headset and mic should be working as intended. If not or you wish to make any small changes to your preferences – then see below shortcut on how to double-check your PS5 settings.

Press the PS button on your PS5 DualSense controller. You should then be seeing little quick menu icons along the bottom of the screen – starting with HOME. Scroll to the little speaker icon to access your sound menu shortcut.

Output device should say the same controller headset.

Then headphones > move the slider to anywhere between the middle or beyond (depending on your preference).

Your voice chat balance will always stay in the middle and will be greyed out so you cannot make any changes to this. Adjust your media volumes accordingly to the middle or beyond as per your own personal audio preference when watching film or music media.

Next, scroll to the mic icon to adjust your mic settings.

Mic > headset (controller). Mute > Off to ensure your mic’s not been muted.

*You’ll also know your mic’s muted if you press the mute button on your PS5 controller. You’ll then see a little orange light come up on the controller (shown below) and a notification will show up on the screen.

You also have the adjust mic level option here which will take you directly to the mic level adjustment screen to calibrate your mic and mic level volume.

If you scroll once more, you’ll land at the little controller icon, which is the accessories shortcut menu. Here, you’ll be able to quickly double-check your Controller’s battery status (which you’ll see as the 3 little bars if full, or they’ll be moving if you’ve connected a cable to your controller via the USB port to charge).

Once all looks good and as reflected in the guide above on your screens, your headset and mic should be working as intended on your PS5 console. Happy Gaming!

PS4 Setup

Adjust the headset audio levels: Settings > Devices > Audio Devices > Output to Headphones > All Audio.

The volume level of the headset and microphone can be adjusted within the PS4 system menu as follows:

Headset volume: Settings > Devices > Audio Devices > Volume Control (Headphones).

And lastly, the microphone level: Settings > Devices > Audio Devices > Adjust Microphone Level. Adjust the microphone level until the indicator shows good.

Once all is complete, your headset and mic should be working as intended on your PS4 console. Happy Gaming!